With a constantly evolving digital landscape, it's paramount for platforms to remain updated, not only in functionality but also in usability. Recognizing this, the CRM introduced a contemporary redesign of its Reputation Dashboard.
UI Redesign: The CRM's dashboard now flaunts a modern, user-friendly interface, emphasizing clarity and ease-of-use. This redesign ensures that businesses can efficiently navigate and utilize the dashboard, making the most of its features.
Comprehensive Reporting: The dashboard provides a detailed report, allowing businesses to gauge their reputation metrics effectively. From tracking review trends to monitoring feedback, businesses have all the tools they need to comprehend their standing in the digital realm.
With the new dashboard, businesses can actively and easily engage in reputation management. Not only does it provide insights into current standings, but it also offers tools to proactively improve one's online reputation.
The CRM's emphasis on reputation management stems from the realization of its importance. A positive online reputation can significantly increase trustworthiness in the eyes of potential customers, leading to enhanced business opportunities. On the other hand, a negative reputation can deter potential clients.
By linking out to platforms like Google, businesses can effortlessly accumulate positive reviews, bolstering their online presence. This strategy has proven effective, with some businesses seeing a monthly consistency in their reviews without any manual intervention.
The reputation dashboard you've presented offers a comprehensive view of a brand's online reputation. This dashboard is segmented into various modules that provide users with detailed metrics, actionable insights, and progress tracking in real-time. Let's delve into the individual components and their significance:
Invites Goal: This metric is vital as it provides businesses with a benchmark to work towards, ensuring regular engagement with their clientele.
Reviews Received: It is an indicator of active customer feedback. The comparison with the previous months helps brands understand their performance trends.
Sentiment: This simplistic view aids businesses in gauging overall customer satisfaction at a glance.
Average Rating: The distribution of star ratings offers a clear picture of where most reviews are concentrated. This is pivotal for brands to comprehend areas of improvement or excellence.
Invite and Review Trends:
- Trend charts for both invites and reviews spanning across months (from specified date range) provide businesses with a visual representation of their engagement and review patterns. Such trends allow brands to predict and strategize their outreach campaigns better.
Latest Review Requests:
- Lists down the latest invites sent out, including details such as the contact's name, their email or phone number, and the sender's details. This keeps businesses informed of recent outreach endeavors.
Latest Reviews:
- This section contains snippets or full-text of the most recent reviews. This real-time feedback ensures that businesses stay updated with their customers' experiences and sentiments.
