The Reputation Overview Dashboard is a robust tool that offers insights and analytics to help you monitor and manage your online reputation effectively. To access it, simply go to the Reputation > Overview tab within your account.
The "Invite Goals" section sets predetermined incremental amounts (not editable) that increase as each goal is achieved. These goals serve as motivation to continually improve your reputation management efforts.
In this section, you can view the number of reviews received within the selected time filter. The system pulls in both new and old reviews from Google and Facebook. Ensure that you have integrated each channel within account settings > integrations to retrieve reviews for Google or Facebook.
For accounts with Yext enabled and subscribed to location, the "Online Listings" tab provides an overview of your listings in the dashboard. Click on "View Status" in the top right-hand corner for more detailed information.
The "Avg Rating" represents the total number of stars given within the given time filter divided by the total number of reviews. This metric offers valuable insights into your overall rating.
The "Sentiment" tile utilizes Google's AI to analyze reviews from Facebook and Google, determining whether they are positive or negative. This feature provides a clear understanding of how people feel about your business or service.
The "Invite Trends" section displays the total outbound reviews requested by the account across SMS and email channels within the selected time frame.
The "Review Trends" tile presents a visual bar graph illustrating the reviews received by the system month over month. This graph allows you to track review trends effectively.
Stay informed with the "Latest Review Requests" tile, which includes details about the invites sent, the channel used (SMS/Email), and the date of sending.
The "Latest Review" section lists the most recent reviews received, including the contact that left the review on Facebook and Google.
A noteworthy feature of Reputation Management is the "Client Check-In" function. With this feature, businesses that have reception functions can send review requests automatically after checking in a client for an appointment.
For example, when a client visits your business, you can check them in, and within a few hours, the system will automatically send a review request on your behalf. You can enable this from Settings > Reputation management and select the radio button as “Follow a custom schedule for review requests” and scroll down to choose the behavior for SMS and Email respectively
Then you would click on send a review request to check in a client and send a review request when preferred.
You have now explored the powerful Reputation Overview Dashboard and learned about the convenient Client Check-In functionality. With this information, you are well-equipped to proactively manage your online reputation and make data-driven decisions.
This feature allows you to pause and resume SMS and email review requests for individual contacts within recurring email and SMS campaigns.
You can temporarily stop and restart review requests for specific contacts while maintaining ongoing campaigns.
How to Pause/stop Email or SMS Review requests for users:
Go to the 'Reputation' tab
Navigate to the 'Requests' section
Click on 'Stop/Restart' Button to pause or resume review requests for individual contacts
Should you have any questions or need further assistance, our support team is ready to help.
